Business Change Management

We recently engaged Caroline on very short notice (less than 2 weeks) to facilitate a coming together of a new Top 25 leadership team as a result of the merger of an external acquisition with an existing internal operating business.

Caroline took our brief and desired outcomes and crafted a thoroughly engaging and rewarding 2 day workshop which was about aligning culture and creating a consistent vision and set of tangible business objectives for a large business unit (greater than 500 people). All the requirements of our brief were achieved without question.

A post workshop survey conducted with the team gave Caroline a 100% score for exceeding expectations as the facilitator.

I found her ability to understand our desired outcomes and then create a program which had a clear journey for the team to achieve the set objectives was superior to other facilitators I have worked with in the past. I would thoroughly recommend Caroline to anyone looking for a facilitator who can ensure your objectives are met and exceeded, who is consistently engaging and who can work the group and their individual characteristics for maximum team and business outcomes.

Melbourne City Mission engaged Caroline's services on a number of occasions over the past 12 years to assist us in the development and implementation of a number of strategic processes.

Caroline's warm and relational style of engagement has been a great fit to our organisation, and her ability to assist us to take strategic concepts to completion has been an enormous benefit.

As a not-for-profit organisation, Melbourne City Mission has benefitted from Caroline’s expert ability to work with our strengths and potential to create tangible and successful outcomes. She has consistently and generously gone 'above and beyond' the scope of the brief to support our work with disadvantaged communities.

Caroline draws upon a wide network of connections upon which to 'connect the dots' and has certainly brokered relationships and connections to assist me in the development of my services. She also draws upon a wealth of knowledge and insights to strengthen her approach to service. Whether it is facilitating a complex planning session, providing life coaching or writing detailed and comprehensive reports/submissions, Caroline's work at Melbourne City Mission has constantly been of an exceptionally high standard.

I highly recommend Caroline to you, and would be happy to provide personal reference for her work. I can be contacted either via LinkedIn, or through Melbourne City Mission.

I have known Caroline for over a decade, initially as a consulting colleague and more recently I’ve engaged her on strategy and high performance team development assignments to support my own clients. I can recommend Caroline without reservation as a consummate professional, thoughtful advisor on change and transformation, brilliant facilitator and accomplished coach. She brings that rare combination of broad experience, powerful questions, deep insights, high inter-personal skills, unquestionable work ethic, high integrity and low ego – it’s all about YOU as the client and getting YOUR results, and on that basis I don’t know of any projects within Caroline’s influence that haven’t worked. So, when it’s about strategy or transformation I choose to work with Caroline whenever I can.

Caroline initiated changes which made a true difference and took over a team very down on attitude and enthusiasm. Through her coaching, leadership and direction the team was rebuilt into a successful, efficient working unit. She is not afraid to share her point of view and challenge the status quo, whilst always striving to get the best out of people in a caring and compassionate way.

It is not often that one finds people of Caroline's skills and attitude. Whilst many people fall short of delivering to their potential, Caroline has constantly amazed me with how much she can get done, yet still maintain a high degree of accuracy and quality. Her approach is pragmatic, simple and effective. She is organised and delivers on time. Yet it is not the quality of her work that is most impressive (as impressive as it is). It is her attitude and ability to cut through barriers, and corral staff, colleagues and superiors onto the same 'Page" to be able to see a common vision / solution that stands her apart from others. She has constantly strived to add value in a very difficult environment. She has always been positive, has managed to be a source of inspiration to all who know her, and is well respected for her ability to relate to others even in the most trying of circumstances. Caroline’s ability to lead, coach and mentor others has been a major contributor to making our workplace a much more pleasant and productive environment.

I engaged Caroline to provide guidance and leadership to our change management team on a large transformation project. Her skill in change management is undeniable and her results speak for themselves. Caroline is a high impact player who brings a wealth of experience and applies it through an open mind and ear. Caroline anticipates issues and takes actions that prevent problems thereby removing much of the pain out of change management.

Caroline has also provided me career coaching support. Her approach challenged my own self limiting beliefs to open up thoughts and opportunities that I didn’t believe possible. Caroline is a truly inspiring change management professional and executive coach.

I have been very impressed with the level of commitment and professionalism exhibited by Caroline. Her ability to relate to staff, level of energy to keep them motivated and focused was extremely impressive especially under such stressful situations. This combined with a deep level of understanding of the organisation, the people and theory of change lead to a number of successful assignments.

Thank you for your flexibility; you stepped in to a very challenging environment and I am and will continue to be grateful for your advice and the 'box of tools' you adapted for us. I am particularly excited about the impact assessment which will ferret out the knowledge gaps and enable a solid, evidence based training plan. The other thing I'm really excited about is the end-to-end ‘walk through’ - you've shown us how to engage our best talent to deliver a compelling story that builds enthusiasm for an automated future.

Thank you very much for all of the assistance, drive and change leadership that you have provided to help us achieve the foundation for uplifting our project capability. You have helped create a real momentum and the uplift generally. Your enthusiasm, pragmatic approach and change expertise have been very valuable in helping us on this journey. I would rate you as one of the best change management practitioners that I have worked with!

Caroline was an Org Change Management consultant whilst I was recruiting for Simplot. We recruited together for a large transition project. Her professionalism, knowledge of OCM and also her industry connections became immediately obvious. This, coupled with her engaging approach, made the recruitment of a challenging to find resource a pleasure. I would recommend her for consulting around the OCM piece for any organisation serious about change.