Business Change Management

Enable and empower your people to harness the power of change!

Discover how to build a change fit culture to ensure success.

"Most change management initiatives fail," or so they say...

It's a much bandied around stat - 70% change initiatives fail, particularly when they involve system implementations, restructures, mergers, acquisitions, divestments, new partnerships, products or services.

No wonder news of change strikes fear into the hearts and minds of those who will be impacted! Business transformation, reform, organisational change - it doesn't matter what you call it or how you dress it up, they just know it's not going to be easy.

Worse still - everyone seems to have a 'failed change' story of villainous characters, ruined relationships, damaged careers and millions of dollars wasted. Surviving change after change after change is worn like a badge of honour!

Caroline Cameron Change Management Consultant Melbourne

Thankfully, successful organisational change management doesn’t need to be hard and the solution is simple...

Why P2R for Business Change Management Help?

If you're experiencing these:

Continuous disruption from concurrent change
Change fatigued, exhausted people
Costly past failures and unrealised benefits
Fragmentation caused by uncoordinated change
Lack of internal experience and capability to overcome these challenges

Ability to overcome resistance

The biggest key to change success is your people's willingness to change.

As a master certified behavioural coach and narrative coaching practitioner, I help your people develop more constructive stories.

Rather than seeing change as being imposed on them, they are empowered and enabled to transition from reluctant to ready.

I know what works and what doesn't!

With 25 + years' change management consulting experience, I know how to save you time and angst by avoiding the pitfalls. You get the benefit of objectivity and wider perspective.

ALL known impacts are managed

We plan for the impacts on all areas of your business - strategy, structure, policy, processes, systems, information and people. Nothing is overlooked.

No one-size-fits-all methodology

Reduce reliance on expensive consultancies with complex 'out of the box' methodologies. My approach is tailored to you, your specific challenges and the outcomes you want to achieve.

Build Change Leadership Capability

I don't just deliver a report, tell you what to do and leave. Change Leadership coaching gives your leaders the specialist skills and confidence to successfully lead change now and in the future.

Your people are empowered to own, create and sustain the change

One of the biggest reasons change management fails is because it is imposed - ie, done 'to' and 'for' you. Well-meaning consultants come and go and you're left cleaning up the mess!

We focus on building internal change management capability to give your people the mindset, skills and processes they need to ensure your this and future organisational change succeeds.

What Change Management can you help us with?

Strategic Planning and Direction Setting

Without a clear and compelling reason to change and a solid roadmap to make it happen, your business change is doomed from the start.

I'll help you remove complexity and ambiguity to clarify and simplify your 'What', 'Why', 'Who', 'When', and 'How'. Then we create a story everyone (from the board to your fontline people, customers, clients and partners) understands and supports.

Change Fatigued to Change Invigorated Culture

The key to successful business change lies in your organisation’s culture. We go to the heart of how change happens and understand its impacts. We align values, reframe beliefs and reinvigorate responsibilities, knowledge, skills and action.

Together we resolve long standing, entrenched cultural problems and create a strong, dynamic and resilient culture. Your people will be better equipped to meet your business change challenges now and into the future.

Empower your people to effectively manage change themselves

When change is done to you or for you, it rarely works. Abdicating responsibility to consultants might make it initially quicker but as soon as they're gone, the wheels fall off. Inevitably, your people revert back to 'the way we've always done it'.

I'll help you empower your people to manage and integrate the change to smoothly become 'business as usual'.

Digital Transformation, Reform, Acquisitions, Mergers, Separations, Restructures...

Regardless of the nature of the change, or what you call it, I can help! Change now happens faster than ever and usually multiple changes are rolling out all at once. My job is to help strengthen your ability to not merely survive but to thrive.

This future proofing change management approach will equip your business to adapt to and embrace exciting new technologies and thinking.

Will your change management coaching work for us?

I work best with clients who are 100% committed to ensuring their business change successfully achieves its objectives because of, not in spite of, their people. What this means is:

This business change is a top priority - you'll make time to work with me throughout the engagement
Senior management are on board - they agree this is something that needs to happen
You believe your people have the potential to do this - they don't have to know how; they just need to be open, curious and committed.

Political in-fighting is entrenched and covert - this key change saboteur must and can be resolved first
Wrong people involved - respected key influencers and decision makers must have skin in the game
You believe successful change happens via ‘talk fest’ workshops that go nowhere, tedious documents that mean nothing and copious emails!

P2R Client Experiences

Shown us how to engage our best talent to deliver a compelling story that builds enthusiasm for an automated future

Thank you for your flexibility; you stepped in to a very challenging environment and I am and will continue to be grateful for your advice and the 'box of tools' you adapted for us. I am particularly excited about the impact assessment which will ferret out the knowledge gaps and enable a solid, evidence based training plan. The other thing I'm really excited about is the end-to-end ‘walk through’ - you've shown us how to engage our best talent to deliver a compelling story that builds enthusiasm for an automated future.

Debra Lee - Change & Communications Manager | Dept of Health

I was so well supported and mentored throughout by a change management expert

When I was offered a role as a Project Officer for a major change project, it was is very different from my usual role as Nurse Coordinator. I knew it was a great opportunity but had reservations about taking on something that I didn’t have a great deal of experience in.

The one thing that tipped my decision was the offer of working with an ‘External Consultant’ who I was told would help guide me through the process. This person was Caroline Cameron who did more than ‘guide’ me through managing a project!

I cannot speak highly enough of Caroline’s approach, manner and obvious wealth of knowledge in a vast array of areas that related to not only the project but also my own professional development. Working with Caroline gave me excellent direct access to learning as well as invaluable encouragement and insight into how to put this learning into practice.

Working on the project has been a great experience for me, and I attribute the success of this experience to the fact that I was so well supported and mentored throughout by an expert in change management and many other fields which is quite rare in the health care setting!!

Fiona Gorrie - Director, Ambulatory Care | Royal Children's Hospital

Energy, Drive and Patience

Thank you to Caroline for your energy, drive and patience with us. We set an ambitious target of defining our purpose, setting our vision and working out how we could achieve it. After a very full and draining day, I am proud of what we achieved as our foundation and particularly the spirit in which we all got there.

John Porter - Business Solutions Delivery Manager | TRUenergy

One of the best change management practitioners that I have worked with!

Thank you very much for all of the assistance, drive and change leadership that you have provided to help us achieve the foundation for uplifting our project capability. You have helped create a real momentum and the uplift generally. Your enthusiasm, pragmatic approach and change expertise have been very valuable in helping us on this journey. I would rate you as one of the best change management practitioners that I have worked with!

Adam Bennett - Executive General Manager | nab

Always striving to get the best out of people in a caring and compassionate way.

Caroline initiated changes which made a true difference and took over a team very down on attitude and enthusiasm. Through her coaching, leadership and direction the team was rebuilt into a successful, efficient working unit. She is not afraid to share her point of view and challenge the status quo, whilst always striving to get the best out of people in a caring and compassionate way.

Ann Smith - CEO | South Eastern Private Hospital

Extremely impressive ability to relate to staff, level of energy to keep them motivated and focused under stress

I have been very impressed with the level of commitment and professionalism exhibited by Caroline. Her ability to relate to staff, level of energy to keep them motivated and focused was extremely impressive especially under such stressful situations. This combined with a deep level of understanding of the organisation, the people and theory of change lead to a number of successful assignments.

Cameron Dorse - Chief Digital Officer | Jemena

One of the most positive, determined people I have met

Caroline is one of the most positive, determined people I have met. She has energy and capability and an unfailing optimistic nature that makes her consulting efforts highly effective.

Paul Cooper - Associate Professor Faculty of Medicine | Deakin University

Nails what's needed in a second - just 'gets' people and organisations!

Caroline is an incredible consultant who can nail what's needed in a second and plan an amazing intervention just as fast. She just 'gets' people and organisations. An inspiration!

Sarah Beaumont - Managing Director | Pronoia

Ability to understand our desired outcomes and then create a program which had a clear journey for the team to achieve the set objectives was superior to other facilitators I have worked with

We recently engaged Caroline on very short notice (less than 2 weeks) to facilitate a coming together of a new Top 25 leadership team as a result of the merger of an external acquisition with an existing internal operating business.

Caroline took our brief and desired outcomes and crafted a thoroughly engaging and rewarding 2 day workshop which was about aligning culture and creating a consistent vision and set of tangible business objectives for a large business unit (greater than 500 people). All the requirements of our brief were achieved without question.

A post workshop survey conducted with the team gave Caroline a 100% score for exceeding expectations as the facilitator.

I found her ability to understand our desired outcomes and then create a program which had a clear journey for the team to achieve the set objectives was superior to other facilitators I have worked with in the past. I would thoroughly recommend Caroline to anyone looking for a facilitator who can ensure your objectives are met and exceeded, who is consistently engaging and who can work the group and their individual characteristics for maximum team and business outcomes.

Anthony Ward - Integration Manager Rail Infrastructure | John Holland

A game changer, lifesaver and the biggest hero and supporter you never knew you had

Caroline is an incredibly impressive executive coach and a master of change. I've been most fortunate to work with a variety of executive coaches and leadership consultants, but Caroline is by far the most exceptional coach I've come across. She has great energy, a real calmness that diffuses anyone's inner anxiety, and her tools and tips are second to none. I have engaged Caroline as a coach in two different roles, and there is no doubt I wouldn't be where I am today without Caroline. She is a game changer, lifesaver and the biggest hero and supporter you never knew you had. I hope to work with her again in future!

Michelle Batsas - Executive Director ANZ | International Assoc. of Public Transport

How does P2R Organisational Change Management Work?

We start by understanding how change capable your organisation is now and the reason for the change.

P2R Change Management involves:

Change Health Check - current state snapshot - what's working and what isn't. Comprehensive assessment of what you already have to support the change + what you don't have and do need
Impact Assessment - deep dive to understand ALL the impacts of your change on all parts of your business. This will significantly reduce risks and issues
Change Framework - together we design a fit for purpose approach, plan, actions and resources to ensure the change succeeds
Action Steps - simple and direct, we only do what's necessary. This includes change leadership coaching to underpin implementation, benefits realisation and your ability to successfully implement future change.

Drawing on lived experience, proven change management theory, narrative and behavioural coaching techniques, I build your internal change capability.

In fact, my job is to do myself out of a job and success means you have everything you need to manage change now and into the future without me!

P2R Business Change Management Success Stories

When it comes to managing business change, every organisation's experience is different. This is why a 'one size fits all' approach that is retrofitted to your change by well-meaning consultants, rarely works.

Gaining deep understanding of your change objectives, impacts and people's change experience is where we start. From here, we develop a tailored solution to help you implement the change in a way that empowers your people to realise its benefits.

The following case studies include situations that may be familiar to you and will help you see what’s possible when you engage me as your Change Management Coach…

*Note: Names have been changed to respect client confidentiality

Rapid response lifts morale, reconnects and unites disengaged team

Whilst a restructure was believed to be the cause of growing unhappiness, widespread inability to adapt to change was the real culprit driving this division’s disengagement.

Employee survey results were plummeting; frustration and stress were alarmingly high and the 50 strong team was spinning its wheels. The increasingly bad vibe was toxic and infecting those who otherwise would have taken the change in their stride.

A new strategic direction for the department meant this division’s work was increasingly important, placing them under greater scrutiny and pressure to deliver results.

Recognising the growing disconnect between executive management and staff, I was brought in to help the team define and solve the problem.

Let’s Make This Work → Taking Action → Making Progress → Achieving Results

A series of 6 confidential focus groups highlighted a disconnect in behaviours and expectations. Staff felt they hadn’t been consulted about the restructure while management believed they couldn’t have consulted more.

However, mutual commitment was high and people cared deeply enough to do whatever it took to turn things around.

The division identified Honesty, Trust and Respect as the values that mattered most and decided what behaviours they’d all need to do and see to improve communication, understanding and performance.

Guiding principles, desirable and undesirable behaviours were identified to create an agreed way to be and define the culture the division wanted to create. Each of the values was given a score out of 10 and realistic improvement goals were set by each individual and the branch, to be achieved within 3 months.

Tangible, achievable actions were identified including a commitment to speak up (rather than let things fester); pragmatic transition planning; visual management boards to provide greater transparency of work; regular social activities to improve connection; acknowledging effort and success and targeted professional development to fill skill gaps.

Regular team coaching sessions provided the opportunity for members to rate how the division was tracking on the 3 values, reflect on progress and maintain high awareness of their own responses.

Together with individual coaching, team members took greater accountability for their own behaviours lifting empowerment and resilience.

Within 2 months the division had reset its path. Staff are happier and more engaged, executive managers are more connected and aware and the team is well positioned to deliver what their stakeholders expect.

RESULTS:

Employee Engagement Satisfaction Results – within 6 weeks the division achieved a significant improvement across all criteria:
- Clarity of work tasks: ↑ 32%
- Impact/contribution of work: ↑ 41%
- Capacity to influence how work tasks are completed: ↑ 31%
- Having interesting/challenging work: ↑ 14%
- Amount and usefulness of feedback on performance: ↑ 16%
- Opportunities for professional growth and learning: ↑ 15%

Within 3 months, each team within the division made significant and steady progress to achieve the goals they set demonstrating increased Honesty, Trust and Respect

Controlled change successfully delivers divestment, separation, restructure and reform

When this major utility was required to separate transmission and distribution from its energy business, previously shared IT and commercial services were separated to support the new structure.

It was vital that impacted staff transferred roles, responsibilities, knowledge and skills to achieve the objective of two, successful, independent businesses.

In a highly political environment, I guided the divisional re-structure of the new customer and business services function, facilitating 6 Strategic Design Workshops where key decision makers separated and allocated resources to support both businesses.

The goal was to make a complex and emotionally charged organizational change as easy and painless as possible, providing change management expertise, change leadership coaching, team coaching, and facilitation.

Transition Action Plans provided a simple, controlled and effective way to transfer responsibilities, skills and knowledge previously held in people’s heads.

RESULTS:

Resources were allocated and assigned to the newly separated businesses in a fair and equitable way. This created a controlled hand-over of responsibilities to ensure both businesses had the required capability to function independently.

Complex organisational change often results in high attrition and the loss of vital skills as people who become disillusioned with the process decide to leave.

As all impacted staff were heavily engaged and given choices, there was no loss of staff during the transition.

With a new Mission, Vision and Strategic Plan, the newly formed Customer and Business Services Team created a compelling value proposition, aligned individual, team, department and company objectives and ensured the successful integration of 50 staff and core services.

“I have been very impressed with the level of commitment and professionalism exhibited by Caroline. Her ability to relate to staff, level of energy to keep them motivated and focused was extremely impressive especially under such stressful situations. This combined with a deep level of understanding of the organisation, the people and theory of change led to a number of successful assignments."
CD, CIO, Utilities Company

Clinician masters change management to deliver new model of care

As part of a major overhaul of its models of care, this large and iconic public hospital turned it’s focus to improving rehabilitation services.

Realising that the change would only be supported if it was led by a well-respected clinician, an experienced senior nurse was selected to deliver the project. I was brought in to provide her with coaching, guidance and support.

Eager and quick to learn and apply professional change management techniques, including change leadership, stakeholder engagement, workshop facilitation, communication and project management, Fiona successfully:

Secured the buy-in and support of previously change reluctant stakeholders.

Gained a clear understanding of the current state and identified the best opportunities for redesign.

Designed and implemented a highly effective, patient focused model of care.

“When I was offered the opportunity to manage a major change project, I knew it would be very different from my usual role as Nurse Coordinator. It was for a 12 month period and I knew it was a great opportunity but had reservations about taking on something that I didn’t have a great deal of experience in.

Working on the project has been a great experience and I attribute the success of this experience to the fact that I was so well supported and mentored throughout by an expert in change management and many other fields which is quite rare in the health care setting!!

FM, Director Ambulatory Care, Public Hospital

Setting the future direction from the ground up gets critical buy-in

Collaboration framework holds the key to helping vulnerable, ‘at risk’ young people

Creating a strong, cohesive branch identity

What business change management challenges are you facing right now?

BOOK A DISCOVERY CALL WITH CAROLINE >>

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Our Clients Say...

A rare combination of broad experience, powerful questions, deep insights, high inter-personal skills, unquestionable work ethic, high integrity and low ego

I have known Caroline for over a decade, initially as a consulting colleague and more recently I’ve engaged her on strategy and high performance team development assignments to support my own clients. I can recommend Caroline without reservation as a consummate professional, thoughtful advisor on change and transformation, brilliant facilitator and accomplished coach. She brings that rare combination of broad experience, powerful questions, deep insights, high inter-personal skills, unquestionable work ethic, high integrity and low ego – it’s all about YOU as the client and getting YOUR results, and on that basis I don’t know of any projects within Caroline’s influence that haven’t worked. So, when it’s about strategy or transformation I choose to work with Caroline whenever I can.

Robert Nankervis - Leadership Advisor, Scaling Up Certified Coach | Robert Nankervis|

One of the best change management practitioners that I have worked with!

Adam Bennett - Executive General Manager | nab

A source of inspiration to all who know her, well respected for her ability to relate to others even in the most trying of circumstances

It is not often that one finds people of Caroline's skills and attitude. Whilst many people fall short of delivering to their potential, Caroline has constantly amazed me with how much she can get done, yet still maintain a high degree of accuracy and quality. Her approach is pragmatic, simple and effective. She is organised and delivers on time.Yet it is not the quality of her work that is most impressive (as impressive as it is). It is her attitude and ability to cut through barriers, and corral staff, colleagues and superiors onto the same 'Page" to be able to see a common vision / solution that stands her apart from others. She has constantly strived to add value in a very difficult environment. She has always been positive, has managed to be a source of inspiration to all who know her, and is well respected for her ability to relate to others even in the most trying of circumstances. Caroline’s ability to lead, coach and mentor others has been a major contributor to making our workplace a much more pleasant and productive environment.

Paul Sor - National Contracts, Retail Property & Facilities Manager | Medibank Private

A game changer, lifesaver and the biggest hero and supporter you never knew you had

Michelle Batsas - Executive Director ANZ | International Assoc. of Public Transport

Professionalism, knowledge of OCM and also her industry connections became immediately obvious

Caroline was an Org Change Management consultant whilst I was recruiting for Simplot. We recruited together for a large transition project. Her professionalism, knowledge of OCM and also her industry connections became immediately obvious. This, coupled with her engaging approach, made the recruitment of a challenging to find resource a pleasure. I would recommend her for consulting around the OCM piece for any organisation serious about change.

Adrian Baker - Senior Business Development Manager | HCM PeopleStreme

Nails what's needed in a second - just 'gets' people and organisations!

Caroline is an incredible consultant who can nail what's needed in a second and plan an amazing intervention just as fast. She just 'gets' people and organisations. An inspiration!

Sarah Beaumont - Managing Director | Pronoia

Warm and relational style of engagement has been a great fit and her ability to assist us to take strategic concepts to completion has been an enormous benefit

Melbourne City Mission engaged Caroline's services on a number of occasions over the past 12 years to assist us in the development and implementation of a number of strategic processes.

Caroline's warm and relational style of engagement has been a great fit to our organisation, and her ability to assist us to take strategic concepts to completion has been an enormous benefit.

As a not-for-profit organisation, Melbourne City Mission has benefitted from Caroline’s expert ability to work with our strengths and potential to create tangible and successful outcomes. She has consistantly and generously gone 'above and beyond' the scope of the brief to support our work with disadvantaged communities.

Caroline draws upon a wide network of connections upon which to 'connect the dots' and has certainly brokered relationships and connections to assist me in the development of my services. She also draws upon a wealth of knowledge and insights to strengthen her approach to service. Whether it is facilitating a complex planning session, providing life coaching or writing detailed and comprehensive reports/submissions, Caroline's work at Melbourne City Mission has constantly been of an exceptionally high standard.

I highly recommend Caroline to you, and would be happy to provide personal reference for her work. I can be contacted either via LinkedIn, or through Melbourne City Mission.

Sherri Bruinhout - Director, Housing Pathways and Outcomes | Dept Human Services

One of the most positive, determined people I have met

Caroline is one of the most positive, determined people I have met. She has energy and capability and an unfailing optimistic nature that makes her consulting efforts highly effective.

Paul Cooper - Associate Professor Faculty of Medicine | Deakin University

Energy, Drive and Patience

John Porter - Business Solutions Delivery Manager | TRUenergy

A high impact player who brings a wealth of experience and applies it through an open mind and ear.

I engaged Caroline to provide guidance and leadership to our change management team on a large transformation project. Her skill in change management is undeniable and her results speak for themselves. Caroline is a high impact player who brings a wealth of experience and applies it through an open mind and ear. Caroline anticipates issues and takes actions that prevent problems thereby removing much of the pain out of change management.

Caroline has also provided me career coaching support. Her approach challenged my own self limiting beliefs to open up thoughts and opportunities that I didn’t believe possible. Caroline is a truly inspiring change management professional and executive coach.

Travis Liersch - Consutant and Business Coach | Travis Liersch Consulting

BUSINESS Change doesn't need to be hard!

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Frequently Asked Questions

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How will you help us realise the expected benefits after we've made the change?

Our Business Change HAS TO SUCCEED!

Caroline's approach empowers and upskills YOUR people,

creating the capability, confidence and momentum for SUCCESSFUL change.

Got questions? Rest assured, it costs nothing to inquire.
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