Business Change Management

When I was offered a role as a Project Officer for a major change project, it was is very different from my usual role as Nurse Coordinator. I knew it was a great opportunity but had reservations about taking on something that I didn’t have a great deal of experience in.

The one thing that tipped my decision was the offer of working with an ‘External Consultant’ who I was told would help guide me through the process. This person was Caroline Cameron who did more than ‘guide’ me through managing a project!

I cannot speak highly enough of Caroline’s approach, manner and obvious wealth of knowledge in a vast array of areas that related to not only the project but also my own professional development. Working with Caroline gave me excellent direct access to learning as well as invaluable encouragement and insight into how to put this learning into practice.

Working on the project has been a great experience for me, and I attribute the success of this experience to the fact that I was so well supported and mentored throughout by an expert in change management and many other fields which is quite rare in the health care setting!!

We recently engaged Caroline on very short notice (less than 2 weeks) to facilitate a coming together of a new Top 25 leadership team as a result of the merger of an external acquisition with an existing internal operating business.

Caroline took our brief and desired outcomes and crafted a thoroughly engaging and rewarding 2 day workshop which was about aligning culture and creating a consistent vision and set of tangible business objectives for a large business unit (greater than 500 people). All the requirements of our brief were achieved without question.

A post workshop survey conducted with the team gave Caroline a 100% score for exceeding expectations as the facilitator.

I found her ability to understand our desired outcomes and then create a program which had a clear journey for the team to achieve the set objectives was superior to other facilitators I have worked with in the past. I would thoroughly recommend Caroline to anyone looking for a facilitator who can ensure your objectives are met and exceeded, who is consistently engaging and who can work the group and their individual characteristics for maximum team and business outcomes.

Caroline is one of the most positive, determined people I have met. She has energy and capability and an unfailing optimistic nature that makes her consulting efforts highly effective.

Caroline was an Org Change Management consultant whilst I was recruiting for Simplot. We recruited together for a large transition project. Her professionalism, knowledge of OCM and also her industry connections became immediately obvious. This, coupled with her engaging approach, made the recruitment of a challenging to find resource a pleasure. I would recommend her for consulting around the OCM piece for any organisation serious about change.

Caroline initiated changes which made a true difference and took over a team very down on attitude and enthusiasm. Through her coaching, leadership and direction the team was rebuilt into a successful, efficient working unit. She is not afraid to share her point of view and challenge the status quo, whilst always striving to get the best out of people in a caring and compassionate way.

It is not often that one finds people of Caroline's skills and attitude. Whilst many people fall short of delivering to their potential, Caroline has constantly amazed me with how much she can get done, yet still maintain a high degree of accuracy and quality. Her approach is pragmatic, simple and effective. She is organised and delivers on time. Yet it is not the quality of her work that is most impressive (as impressive as it is). It is her attitude and ability to cut through barriers, and corral staff, colleagues and superiors onto the same 'Page" to be able to see a common vision / solution that stands her apart from others. She has constantly strived to add value in a very difficult environment. She has always been positive, has managed to be a source of inspiration to all who know her, and is well respected for her ability to relate to others even in the most trying of circumstances. Caroline’s ability to lead, coach and mentor others has been a major contributor to making our workplace a much more pleasant and productive environment.

I engaged Caroline to provide guidance and leadership to our change management team on a large transformation project. Her skill in change management is undeniable and her results speak for themselves. Caroline is a high impact player who brings a wealth of experience and applies it through an open mind and ear. Caroline anticipates issues and takes actions that prevent problems thereby removing much of the pain out of change management.

Caroline has also provided me career coaching support. Her approach challenged my own self limiting beliefs to open up thoughts and opportunities that I didn’t believe possible. Caroline is a truly inspiring change management professional and executive coach.

Thank you for your flexibility; you stepped in to a very challenging environment and I am and will continue to be grateful for your advice and the 'box of tools' you adapted for us. I am particularly excited about the impact assessment which will ferret out the knowledge gaps and enable a solid, evidence based training plan. The other thing I'm really excited about is the end-to-end ‘walk through’ - you've shown us how to engage our best talent to deliver a compelling story that builds enthusiasm for an automated future.

Thank you to Caroline for your energy, drive and patience with us. We set an ambitious target of defining our purpose, setting our vision and working out how we could achieve it. After a very full and draining day, I am proud of what we achieved as our foundation and particularly the spirit in which we all got there.

Thank you very much for all of the assistance, drive and change leadership that you have provided to help us achieve the foundation for uplifting our project capability. You have helped create a real momentum and the uplift generally. Your enthusiasm, pragmatic approach and change expertise have been very valuable in helping us on this journey. I would rate you as one of the best change management practitioners that I have worked with!